In our overview of the top issues facing the insurance industry, we note that carriers need to do a better job of fully committing to and funding their strategies. This commitment naturally extends to identifying the kinds of skills and attributes they want in their employees.
This kind of prioritization may sound obvious, but most carriers are trying to catch up to their counterparts in other industries who are competing for the same workers. This isn’t just because of perceptions that, for example, working at a technology firm is more exciting and offers more growth opportunities than at an insurer. It’s also a consequence of carriers failing to clearly identify and pursue what they really need. For example, you’re probably moving at least parts of your operations to the cloud. This requires a rethink of the skills you need not just in IT but throughout the entire organization. Are you targeting candidates and developing employees accordingly? Are you considering your intermediate and long-term needs, not just current ones?